Terms of Service

A. INTRODUCTION

The website www.gorogias.gr (hereinafter the “Website”) is owned by the sole proprietorship “GOROGIAS STEFANOS GEORGIOS“, based in Karpenisi, Evrytania, 4th KM. Karpenisiou-Lamias (Location Kerasoules), Zip Code: 36100, with VAT Number: 110984609 | KARPENISIOU Tax Office and GEMI Number: 013779623000, with contact details the phones: 6974614341, 22370 22752 and email address info@gorogias.gr (hereinafter “we”, “us”, “our”, or the “Company”) and is the electronic exhibition and distribution store of the Company’s products via the internet (hereinafter the “Online Store” or “gorogias.gr”).

These General Terms and Conditions of Use of the Website and the Online Store which include as an integral part and constitute a single document taken together, the Privacy Policy, the Return Policy, the Payment Methods and the Shipping Methods (hereinafter referred to as the ” Terms of Service” or the ” General Terms of Use ” or the ” Terms of Use ” or the “Terms and Conditions”) are intended to state in a clear, unambiguous and comprehensible manner the terms and conditions of your browsing, use of the Website content and services, and any transaction you made with our Online Store by you in any capacity that you have, i.e. that of the visitor, user, member, buyer (hereinafter “User”, “Customer”, “you”, ” your”).

Furthermore, they constitute the legally binding terms that govern any sales contract concluded between the parties and concern the purchase of products through gorogias.gr as well as any additional terms, as the case may be, agreed between us, respecting the principle of good faith and the provisions of the existing legislation governing the validity of legal acts.

Before you browse our website and make any transaction with our online store, please read the Terms of Use carefully and make sure you agree with them. We also recommend that you print a copy of them for future reference.

Any action you take in our Online Store or our Website, i.e., including but not limited to browsing / registration / purchase, we presume that you have become aware of and understand these Terms of Use and this implies their full and unconditional acceptance by you, without exception.

In case you disagree with any of the Terms of Use, you must not use the services and content of both the Website and the Online Store and refrain from any transaction with it.

B. GENERAL TERMS

The Company reserves the right to freely modify and revise these Terms of Use, with or without prior notice, whenever it deems necessary. For this reason, please check the Terms of Use at regular intervals.

Any modifications to the Terms of Use are effective from the date they are posted on this Website. Any changes in the Terms of Use do not concern the orders that you have already made through our Online Store, before the entry into force of these modifications in accordance with the above.

After any modification of the Terms of Use, the continuous use of gorogias.gr implies that you fully accept these changes and will be considered that they are full and unconditional accepted by you, as a whole and as they have been modified.

Gorogias.gr reserves the right at any time, unjustifiably and without prior notice to the User to cancel, suspend or terminate the operation of the Website / Online Store or certain services or the marketing of certain products.

Any action you take in our Online Store or our Website, i.e., including but not limited to browsing / registration / purchase, is at your sole risk.

C. PROVIDED INFORMATION & PRODUCTS

The Company is committed to the quality, completeness and validity of the information provided by this Website, whether this information relates to our identity, or the products or services provided by our Online Store, subject to the explicit reservation of any technical or typographical errors, which cannot be predicted or have occurred unintentionally or have occurred due to interruptions of this Website or have occurred for reasons of force majeure.

The features, prices and available stock of the products are available and accessible to everyone as you can search for more information about each product by clicking on the product icon.

Our Online Store makes every effort and has taken all the necessary technical and other measures to immediately inform about the available quantity and sizes of our products, however we retain an explicit reservation regarding the validity of the available quantities and sizes of our products, as they may be updated within one (1) hour from the moment of any change.

Gorogias.gr provides the content (including but not limited to information, names, photos, etc.), products and services available through the website “as is”.

Gorogias.gr reserves the right at any time, at its sole discretion, to withdraw or renew the products available for sale freely, unjustifiably and without any obligation of prior notice to the User. Likewise, the same applies to any offers, discounts and any pricing policies we follow from time to time, as they are at our sole discretion.

All products are available for personal use only and not for commercial use, such as resale.

The prices of the products include the current VAT.

D. LIMITATION OF LIABILITY

The Company, in the context of its transactions through the Online Store gorogias.gr, makes every effort to provide you with high quality services. We always act in good faith and in the context of these Terms of Use and we fully comply with the provisions of the Civil Code regarding sales, as well as the provisions of Greek Law 2251/1994 on Consumer Protection as amended and in force.

Gorogias.gr cannot provide any guarantee regarding the availability of the products, however we will make any effort to inform you in a timely manner about the non-availability of the products in case an order is placed.

The Company and gorogias.gr, under any circumstances, do not bear any civil or criminal liability, towards the users and the customers as well as any third party that derives rights from them, in events which occur during the use of the webpages, services and contents of the Website and the Online Store, including but not limited to any of the above, suffer any damage (indirect, special, incidental or consequential damages, including, but not limited to, loss of profits, loss of revenues, data loss or usage, or loss of opportunities, arising out of or relating to this agreement or the services, even if such party has been advised of the possibility of such damages), which the User carries out on his own risk and with the knowledge of these Terms Of Use.

Also, the Company does not make any warrant that the use of including, but not limited to, the webpages, services, contents etc. will be provided without interruption, without errors, that errors will be corrected or that all questions asked will be answered. Similarly, the Company does not warrant that the Website or any other affiliate website or servers (“servers”) through which content is made available to the User of the Website and the Online Store are provided free of “viruses” or other malicious software.

Lastly, any links contained on this Website shall not be construed as an endorsement by Us of any such linked website. Our Company has not reviewed or accepted or researched the full content and the policies on these linked websites and shall not be held responsible should you encounter any materials that may appear inaccurate, indecent or illegal or for the quality of their services. If you visit such a website that is linked to this Website, please contact info@gorogias.gr and we will determine if the link should be removed.

E. USER RESPONSIBILITIES

Every User of the Website and the Online Store gorogias.gr has the following obligations:

  1. Is solely and exclusively responsible for the lawful use of the Website and the Online Store and is obliged to refrain from any illegal acts and abusive behavior as well as from the adoption of illegal practices and practices of unfair competition.
  2. Is forbidden to use the Website and gorogias.gr for sending, publishing and / or transmitting in any way, any content that is illegal, harmful, threatening, offensive, annoying, defamatory, tortious, infringing, vulgar, obscene, libelous, exposing someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination and may cause harm to third parties in any way.
  3. Is forbidden to take any action that:
  • Infringes any patent, trademark, copyright or other property rights of both gorogias.gr and third parties.
  • Contains or introduce any viruses, worms, malware or other destructive code that could potentially cause interruption, damage, destruction of the operation of any software or the Website or damage the reputation of the Company, its Affiliates and / or other users / Members / consumers, or
  • May violate any personal or other data of users / members / customers of this Website / Online Store.
  1. Is obliged during the process of registration as a member of gorogias.gr, to provide correct personal information and his/her true identity and to update them in case of any changes, so that they correspond at all times to reality. Minors (persons under the age of 18) are excluded from obtaining membership.
  2. Is obliged to provide true and correct Payment and Delivery Data for the orders he/she placed from the Online Store.
  3. Agrees and accepts that he/she has full legal capacity, is over 18 years of age and is financially responsible for any order placed or purchase made on the Online Store as well as for the use of his/her account.

F. SECURITY

Your protection is a matter of the highest priority.

Without limiting the following, our Company shall maintain appropriate physical, technical and administrative safeguards for protection of the security, confidentiality and integrity of your Personal Data as well as your electronic transactions.

All information exchanged with the platform of the Online Store gorogias.gr is processed using an SSL certificate of “Let’s Encrypt” with TLS 1.3 256-bit encryption, encryption algorithm TLS_AES_256_GCM_SHA384 and length RSA 4096.

The processing of your card details and the completion of the payment is done exclusively and with absolute security in the environment of Piraeus Bank.

All payments made using a card are processed through the electronic payment platform of Piraeus Bank “ePOS Paycenter” which uses TLS 1.2 encryption with 128-bit encryption protocol.

Your credit / debit card details are not stored in any of the Company’s storage media.

Access to the servers used by the Company is controlled by a firewall, which allows the use of specific limited services provided to customers / users while it prohibits access to systems and databases with confidential data and information of the Company.

G. INTELLECTUAL PROPERTY RIGHTS

The entire content of the Website, including but not limited to trademarks, logos, distinctive titles, images, graphics, information materials of any form, data, and texts describing the services and products of the gorogias.gr Online Store are exclusively the intellectual property of the Company or intellectual property of third parties for which the Company has received a license to use for its own exclusive needs and for the operation of its Online Store  and are protected by the relevant provisions of Greek, EU and international law. It is forbidden to copy, exploit or create a derivative work based on this content or mislead the public about the actual provider of the Website. Reproduction, republishing, uploading or any other use of the above content in any way or by any means for commercial or other purposes is permitted only with the prior express written consent of the Company or any other legal owner of the above-mentioned intellectual property rights.

H. ORDER PLACEMENT

The User has the right to place a valid order through the Online Store, if he/she is legally competent (has reached the age of 18 and is not subject to legal representation for the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to claim reimbursement from the supervisor or guardian of any orders placed by legally incompetent persons.

In order to place an order in our Online Store, the following are required from the User:

  1. Fill in the special form with the necessary information for the conclusion of the sales contract.
  2. Accept unconditionally the Terms of Use and the Privacy Policy.

On all the pages of the Online Store and next to each product available for purchase, there is the add in the shopping cart button. Add to your cart the products you want to buy. When you have completed the process of adding products, press the “Checkout” button. In order to be able to order it is not necessary to be a member of gorogias.gr, but we urge you to become one as the ordering process in future orders in our Online Sore will be much simpler.

The order is completed, as follows, in 5 simple steps:

  • Identification (Ability to log in, register or continue as a guest)
  • Billing and shipping address
  • Select shipping method
  • Select payment method
  • Acceptance, confirmation and placement of the order

In the event that there is a pending issue with your order, we will contact you either via email or by phone at the details you have provided to Us.

In the event that you do not receive a confirmation email of your order placement or a notification by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have provided to Us.

I. PAYMENT METHODS

Payment Methods are an integral part of these Terms of Use and can be found in detail here [Link].

IA. SHIPPING METHODS

The Shipping Methods are an integral part of these Terms of Use and can be found in detail here [Link].

ΙB. RETURN POLICY / CANCELLATIONS

The Return Policy and the Cancellation options are an integral part of these Terms of Use and can be found in detail here [Link].

ΙC. PRIVACY POLICY

The Privacy-Cookies Policy is an integral part of these Terms of Use and can be found in detail here [Link].

ΙD. APPLICABLE LAW & DISPUTE RESOLUTION

Any dispute between the parties concerning the application, interpretation, invalidity of terms of the contract, the existence or non-existence of rights and obligations of the parties to the contract or tort, shall be interpreted in accordance with the Greek laws and shall be subject to the exclusive jurisdiction of the competent courts of the city of Karpenisi, Evrytania, Greece to whose jurisdiction the parties voluntarily submit from today.

Alternatively, it is proposed that the out-of-court settlement be resolved through the European Alternative Dispute Resolution Body. In particular, and in accordance with Directive 2013/11/EC, which was incorporated in Greece by the KYA 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union.

If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase/order made from our Website, he/she can initiate the ADR procedure through the single platform of the European Union for electronic dispute resolution (EDR platform) available here [Link]

ΙΕ. COMPLAINTS POLICY

We are always available to answer any questions or complaints you might have regarding the content or material of the Website, the products, the orders, the policies, etc. You can contact the Customer Service Department of gorogias.gr from a landline at 22370 22752 or send an email to info@gorogias.gr stating your name, purchase order code and your request.

ΙF. OTHER TERMS AND CONDITIONS

  1. These Terms of Use constitute the final and only terms in force regarding the provision of the Service by the Company to the User and supersede any pre-existing terms, previous contracts and arrangements.
  2. In the event that any of the above terms and conditions becomes contrary to the applicable legislation, shall automatically cease to be valid, without in any way affecting the validity of the other terms and conditions, which shall remain in full force and effect. If any part of a contract concluded through the Online Store is found to be invalid or unenforceable by a court decision, the remainder of the contract shall remain in full force and effect.
  3. The Company and the Online Store reserve the right to amend or update these Terms of Use without prior notice and they shall be effective from the date they are published on the Online Store.
  4. No omission, negligence, or forbearance by the Company to exercise any of its rights or to enforce compliance with any term hereof to the User shall be construed as a waiver of its rights thereof.
  5. All prices include VAT.

Last updated: [12/11/2021]