Privacy Policy

This Privacy Policy (hereinafter referred to as “Policy”) describes the practice of the sole proprietorship “GOROGIAS STEFANOS GEORGIOS“, based in Karpenisi, Evrytania, 4th KM. Karpenisiou-Lamias (Location Kerasoules), Zip Code: 36100, with VAT Number: 110984609 | Tax Office KARPENISI and GEMI Number: 013779623000, with contact details the phones: 6974614341, 22370 22752 and e-mail address info@gorogias.gr (hereinafter “we”, “us”, or the “Company”) regarding the collection, use, storage and disclosure of Personal Data (as defined below) provided to Us by users of the website www.gorogias.gr (hereinafter the “Website” or the “Online Store” or “gorogias.gr” ), as well as the content, products and services offered through the Website (hereinafter collectively with the Website, the “Services”).

This Policy is an integral part of the Terms of Use, which are incorporated by reference. At the end of this Policy, you will find the latest Policy update. Please visit and read this Policy periodically, as we may modify it from time to time. Every time you visit the Website or provide us with information, you accept the practices described in the Policy at that time.

A. INTRODUCTION

We respect and support individual rights in privacy and the protection of Personal Data. We know how important it is to protect your personal information and we want to make every experience of our Website safe and secure for our users. To this end, we have developed this Policy to explain to you our practices for the collection, use and disclosure of your Personal Data and information.

The processing of Personal Data is done in accordance with the provisions of the General Data Protection Regulation (GDPR EU 2016/679), any more specific national and European legislation for certain sectors, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Hellenic Data Protection Authority (HDPA).

B. DEFINITION OF PERSONAL DATA

For the purposes of this Policy, “Personal Data” means information and data about a specific person, such as, for example, date of birth, name and surname, home address, telephone number, gender, address of his IP etc. We collect, use or disclose your Personal Data in accordance with this Policy and the applicable national laws for Personal Data Protection and GDPR EU 2016/679.

C. PROCESSING MANAGER

The Company is responsible for the processing of your Personal Data and in this capacity undertakes the obligation to make every effort to ensure compliance with the confidentiality of your Personal Data and to ensure the smooth exercise of the rights provided by the applicable national laws for Personal Data Protection and GDPR EU 2016/679.

D. SECURITY

The security of your Personal Data is extremely important for our Company. We take all appropriate organizational and technical measures to ensure that your Personal Data, which we collect under this policy, is processed in accordance with the requirements of the legislation for the protection of individuals against such processing.

These measures include, as appropriate, the following:

  • Use of SSL (Secure Sockets Layer) encryption when collecting or transferring sensitive information (SSL encryption is designed to make the data unreadable to anyone other than us).
  • Restrict access to the information we collect about you (for example, access is only granted to staff members who need your information to conduct our business).
  • Implementation of physical, electronic and procedural safety measures in compliance with industry standards.
  • Access to the servers used by the Company is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the Company.
  • All information exchanged with the platform of the Online Store gorogias.gr is processed using an SSL certificate of “Let’s Encrypt” with TLS 1.3 256-bit encryption, encryption algorithm TLS_AES_256_GCM_SHA384 and length RSA 4096.

E. WHAT INFORMATION DO WE COLLECT?

As you interact with our Website (become member, subscribe our newsletter, order a product) or as you contact us by phone, email or social media we may collect the following information from you:

  1. Information you provide to us, which includes:
  • Forms that you fill out in gorogias.gr.
  • Communication content, when you contact us by phone, email, etc.
  • Registration form at gorogias.gr.
  • Subscriptions or orders through this site.
  • Discussions on the site or the official social media related to it.
  • Problem reports or requests for help with Website operation

This information may include:

  • your full name,
  • your e-mail address,
  • the address to which a product will be shipped,
  • billing address (if different from shipping address)
  • a telephone number (landline or mobile).
  1. Information that we collect automatically with each of your visits to the site such as:
  • Technical information such as IP address, login information, browser type and version, time zone setting, operating system and platform.
  • Information about your visit, including the full clickstream URL to, through and by our Website (including date and time).
  • Pages you have visited or searched for before and after visiting our Website, page response times, download errors, duration of visits to certain pages, page interaction information (such as scrolling and clicking), and methods used to navigate off-site.

F. HOW WE USE THIS INFORMATION

We may, as appropriate, use the information we hold about you in the following ways:

  1. To give more targeted answers your questions.
  2. To provide you or allow third parties to provide you with information about other goods we offer that are similar to those you have already purchased or sought or that we believe may be of interest to you.
  3. To make suggestions to you and other users of our Website, about products that may interest you or them.
  4. To enable third-party services to provide targeted advertising, base on websites you visit, for goods that you may be interested in (see more about this in the Cookie Policy below.)
  5. To measure or understand the effectiveness of the advertising we offer to you and others.
  6. To monitor the progress and the number of participations in promotions.
  7. To be able to interact with the Website, sending comments for example or sharing information on other social networking platforms.
  8. To fulfill our obligations arising from any contracts concluded between you and us and to provide you with the information and products you request.
  9. To effectively manage your access to our services or to notify you of any changes to the services.
  10. To comply with legal requirements.
  11. For better management of the Website and for internal functions, including troubleshooting, data analysis, technical testing and statistical surveys.
  12. To improve the website, ensuring that the content is presented in the most effective way for you and your computer.
  13. As part of our efforts to keep the Website secure.

G. HOW AND WHEN INFORMATION IS DISCLOSED

We may share your personal data with selected third parties such as:

  1. Authorized employees of the online store, who are responsible for the execution and invoicing of your orders, as well as for the fulfillment of all kinds of obligations arising from the contract between the customer and the online store.
  2. Payment and transport service providers (for example banks, money transfer services such as Paypal, courier companies, etc.) necessary for conducting business and / or securing data and / or customer service of the online store.
  3. Business partners, suppliers and partners to provide information on promotions and offers.
  4. Providers of search engines and Analytics services that help the Company in optimizing the Website.
  5. Other third parties, when you wish to such sharing and after you have already given your consent.

We may share your personal data with other third parties such as:

  • In case of sale or purchase of a business or assets, we may disclose your personal information to the prospective seller or buyer.
  • If the Company that controls this website is acquired by a third party, the personal data it holds about customers will be one of the transferred assets.
  • If we are obligated to share your personal data in order to comply with any law, enforce the terms of use, or protect the rights, ownership or security of the Company, our customers or others. This includes exchanging information with other companies and organizations to protect against possible fraud and reduce credit risk.
  • In any third party legally seeks it.

We demand from all third parties, with whom we share your personal data, for the reasons mentioned above, to respect their security, to keep confidential, not to send your data to others without the permission of the Company, to receive and receive themselves appropriate security measures and to comply with the applicable legal framework for the protection of personal data and in particular with General Data Protection Regulation (GDPR EU 2016/679).

H. COOKIES

Cookies are small text files that are placed on your computer by the websites you visit and are widely used for the most efficient operation of websites, to retain in their memory the information you are interested in and to improve and / or enrich the experience of the websites you are visiting. They can also help ensure that the ads you see on the websites are more relevant to your tastes and interests.

We do not use cookies to identify you, but only so that the website can function better in a way that serves you.

Disable / Delete Cookies

Cookies do not pose a risk to your computer system or your files. You can of course disable cookies using the relevant settings in your browser that allows you to refuse the use of certain cookies. However, if you use your browser settings to disable all cookies (including basic cookies) you may not be able to access all parts of our Website or any other websites you may visit. Disabling a cookie or a cookie category does not delete the cookie from your browser. You will need to do this separately in your browser.

I. HOW LONG DO WE KEEP YOUR DATA

We retain your personal data for as long as we deem necessary to fulfill the purposes for which we collected it, as mentioned above and for as long as you keep your account open on our Website. However, some data, which mainly concern product purchases, can be retained for longer period, in order to comply with applicable tax and commercial legislation.

At the end of the above-mentioned period, the data are either completely deleted from our system, or are kept anonymous, so that it can be used, in an unrecognizable way, in statistical analysis and for business planning purposes.

J. WHAT ARE YOUR RIGHTS

You have the right to:

  1. Request access to your personal data. This allows you to receive a copy of the personal data we hold about you and verify that we process it legally.
  2. Ask for the correction of your personal data, if you feel that are incomplete or inaccurate, although we may need to verify the accuracy of the new data before making any modifications.
  3. Request the deletion of your personal data when there is no longer any reason to continue processing it. You can also exercise this right when you have successfully exercised your right to object to the processing (see below) if we have processed them illegally or are required by law to delete them for other reasons. Please note, however, that we may not always be able to comply with your request for deletion, for specific legal reasons that will be communicated to you, as appropriate, upon submission of your application.
  4. Oppose the processing of your personal data – unless there is a legitimate reason to do so – as long as there is something you feel violates your fundamental rights and freedoms.
  5. Ask for the limitation of the processing of your personal data in the following scenarios: (a) if you want us to determine the accuracy of the data, (b) the use of the data is illegal but you do not want us to delete it completely, (c) when you need us to retain the data, even if we no longer require them, as you need them to pursue or defend legal claims, or (d) in the case you have challenged the use of your data, and we must verify if we have legitimate reasons to continue the use of them.
  6. Request the transfer of your personal data to you or to third parties. We will provide you or a third-party service that you selected, your personal data in a widely used, readable, electronic format. Please note that this right only applies to automated information that you have originally given your consent to use or to information that we have used to execute a contract between you and Us.
  7. Withdraw your consent, at any time, for future processing of your personal data, in cases where it is deemed necessary by us. If you withdraw your consent, however, we may not be able to offer certain products or services.

K. DISPUTE RESOLUTION PROCEDURE

Any dispute between the parties regarding the application, interpretation, invalidity of terms of this Policy falls under the Greek law and the exclusive jurisdiction of the substantively competent courts of the city of Karpenisi, Evrytania, Greece to whose jurisdiction the parties submit from today voluntarily.

Alternatively, you can file a complaint to the Hellenic Data Protection Authority if you believe that the processing of your Personal Data violates the applicable national and regulatory framework / law for the protection of personal data.

L. CONTACT

If you have any questions about this Policy or the way we handle your personal data, please contact us by e-mail at info@gorogias.gr.

M. OTHER TERMS

If there are any changes to our Privacy Policy, we will post an update on this website before the changes take effect and we will notify you in any appropriate way.

We encourage you to read this Policy from time to time to know how your Data is protected.

Last updated: [12/11/2021]